Return Policy

Return Policy

All return request forms must be submitted within 30 days of the delivery date of an order. Any request submitted after this time period will be denied.

All items must be returned in the original packaging, and must be in new, resalable condition. Items purchased as a package or kit must be returned in full. No partial returns are allowed.
Return Exceptions: Consumable items, such as paper products, refills for electric erasers, replacement cartridges, et cetera, cannot be returned. Items that packaged in blister packs (thick plastic covering that requires the use of scissors to open) that have been opened, may not be returned. Special order items are non-cancellable, non-returnable, and non-refundable. Special order items include but not limited to are custom colors on products and items ordered that are not listed on our website. If an item is not returnable, it is clearly indicated on its catalog product page.
Refunds may not be made (or if accepted an additional fee maybe deducted) on merchandise that is:
fully or partially assembled
not in new, resalable condition
damaged due to use/mishandling by the customer

Authorized returns of non-defective/damaged merchandise will be refunded in full minus a 20% restocking fee and shipping. Shipping is non-refundable.

Restocking fees are waived if the customer places a new order of equal or greater value within 10 business days of submitting the return request form.

In rare situations the warehouse may not want the item returned. Should this occur, please note that the restocking fee is still deducted if no new order (of equal or greater value) is placed.

Returns must be shipped and the tracking number provided within 10 business days after we issue the RMA number to you.

We recommend that you use a shipping company such as UPS, FedEx, or USPS that offers a tracking number feature when making a return.
Return shipping will be the responsibility of the customer, unless otherwise advised.
Items being returned due to damage, defect or an incorrect shipment must also be returned within 10 business days of you receiving the return label/RMA number. If within 30 days the item(s) is not returned, you will be responsible for payment of the item(s), and your original form of payment will be charged as applicable.

Notification of defective/damaged products:

We strongly advise that our customers inspect and test any product immediately upon receipt. If any product is found to be defective or damaged, please notify us immediately upon noting the issue.
Please be aware that pictures of any damage or defetctive item maybe requested. You may send these pictures before they are requested to and include your order number in the subject line.
We request that the shipment be inspected and any damage be reported within 24 hours of delivery to the shipping company and if possible, that the customer note "DAMAGE" on the delivery confirmation paperwork.
Replacements for defective/damaged items maybe subject to inspection prior to a replacement shipping to you. You will be informed of when the replacement will ship once we have contacted the warehouse.
After our 30 day return period, any defective or damaged item is ineligible for refund but may possibly be covered by the manufacturer's warranty. The manufacturer will need to be contacted for any details relating to warranty.

Unauthorized returns:

Unauthorized returns may not be refunded.
Restocking fees are charged if the customer refuses a shipment without a return authorization number or prior approval. Original shipping is non-refundable. The return shipping cost may be deducted from the refunded amount.
Any undeliverable order which is returned to the warehouse due to an incorrect address, the customer not being available for delivery or a refusal by the customer may have the restocking fee and return shipping cost deducted from the refunded. If the order is still wanted, you may need to place a new order. If the order is eligible, a reshipping fee will be charged to your original form of payment
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